Guiding principles
The OneIT team developed the following set of principles to guide decision-making throughout this initiative. We believe that these principles should be core tenets of the IT service culture going forward.
Focus on users
We value the perspectives, needs, and expectations of end users of technology, and strive to meet those needs and expectations.
- IT should be focused on providing creative solutions and tools to serve the needs of users and the organization rather than simply providing a suite of services.
- Solving problems requires that we start with empathy for IT users. That means listening, observing, and seeking understanding in order to design impactful solutions.
- IT services should be accessible to all people.
Keep IT simple
IT systems, interfaces, processes, and practices should consistently be designed for simplicity. This value is inextricably tied to the focus on users.
- Fewer high-impact options are better than numerous mediocre options.
- Activities and services that are similar should be integrated.
- IT systems, services, and experiences should be designed to save time. Time is money.
- IT systems, services, and experiences should follow standards and conventions to reduce time and effort required to orient and learn.
- Communication should strive for clarity. The language we use should be clearly understood by end users and decision makers.
Build partnerships
An agile and resilient IT organization requires developing formal working relationships built on trust and the agreement that we all work for one organization in service to that organization and its stakeholders.
- We make wise decisions together through collaborative governance, strategic planning, and project execution.
- We work, learn, and share across organizational boundaries collegially and collaboratively.
Value data
We value an organizational culture where data informs decision-making.
- We empower effective decision-making across the organization by making data and useable data analytics readily available.
- We design IT projects and initiatives with measurable outcomes.
- We execute IT projects and initiatives through process metrics that inspire changes to individual habits and organizational culture.
- We assess IT services and processes to ensure that we are meeting user expectation.