Customer Relations Certificate
Cheryl Galipeau, Director
The Customer Relations program provides students with the skills to promote excellent customer relations in business settings. Coursework includes service-level decision making, formulation of service policies, customer service management, and the development of staff. Students gain knowledge of customer care, effective communication, and the importance of public relations to promote a positive company image. Students develop an understanding of challenges and conflicts while servicing both internal and external customers. Emphases in business, computers, and communications provide a solid background for customer relations positions in the current business environment.
Certificate of Applied Science - Customer Relations
Missoula College
Catalog Year: 2014-2015
Degree Specific Credits: 33
Required Cumulative GPA: 2.0
Note: The Certificate of Applied Science in Customer Relations is available online.
See Program Director for scope and sequence advising.
CAS Customer Relations Course Requirements
Rule: All courses required
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BGEN 105S - Introduction to Business
Offered every term. Nature of business enterprise; role of business in society; problems confronting business management; career opportunities in business. Open to non-business majors and business majors of freshman or sophomore standing only. Business majors are advised to register for the course their freshman year. Credit allowed for only one of BGEN 105S, MIS 100S, IS 100S, BADM 100S and BUS 103S.
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3 Credits |
Show Description |
BGEN 235 - Business Law
Offered autumn and spring. This course provides an overview of law as it applies to business transactions. Topics include the nature and source of law; courts and procedure; contracts, sales, and employment; commercial paper; bailment's; property; business organizations; insurance; wills and estate planning; consumer and creditor protection; torts; criminal law; and agency law. Credit not allowed for both BGEN 235 and BADM 257.
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3 Credits |
Show Description |
BMGT 245 - Customer Service Management
Offered spring. Designed to prepare employees and managers to meet customers’ expectations. Review of customer service philosophy and techniques. Services marketing, quality issues, service design and delivery, customer interaction systems, complaint handling and service recovery, customer relationships, loyalty management, and operations are addressed.
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4 Credits |
Show Description |
CAPP 120 - Introduction to Computers
Offered autumn and spring. Introduction to computer terminology, hardware, and software, including wire/wireless communications and multimedia devices. Students utilize word processing, spread sheet, database, and presentation applications to create projects common to business and industry in a networked computing environment. Internet research, email usage, and keyboarding proficiency are integrated.
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3 Credits |
Show Description |
CAPP 154 - MS Word
Offered autumn and spring. Prereq., CAPP 120 or basic computer experience and consent of instr. Preparation of business forms, correspondence, mail merges, columnar projects, and reports using up-to-date software. Business related application projects, graphics, and printer operation are included.
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3 Credits |
Show Description |
COMX 115S - Intro to Interpersonal Communc
Offered autumn and spring. An overview of the process of human communication with special emphasis on analyzing communication patterns and improving interpersonal communication skills. Credit not allowed for both COMM 110S and COM 150S.
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3 Credits |
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COMX 250 - Intro to Public Relations
Offered autumn and spring. Introduction to the origin, scope, and nature of public relations activities. Investigation of policies, strategies, and procedures available to an organization in establishing and controlling its communications. Course will explore the impact of public relations and media through case studies and writing exercises.
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3 Credits |
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TASK 145 - Records Management
Offered every term. Introduction to alphabetic filing techniques and electronic database records management. Current technical developments utilizing automated records systems, biometric access control devices, electronic file organization, ergonomics, the Internet, image technology, and integrated security systems.
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2 Credits |
Minimum Required Grade: C- | 24 Total Credits Required |
Math Requirements
Rule: Pick 1 of the 2 courses below
Note: See Program Director for prerequisites, placement and advising.
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M 105 - Contemporary Mathematics
Offered every term. Prereq., M 090 with a grade of B- or better, or M 095, or ALEKS placement >= 3. An introduction to mathematical ideas and their impact on society. Intended for students wishing to satisfy the general education mathematics requirement.
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3 Credits |
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M 115 - Probability and Linear Math
Offered every term. Prereq., M 090 with a grade of B- or better, or M 095, or ALEKS placement >= 3. Systems of linear equations and matrix algebra. Introduction to probability with emphasis on models and probabilistic reasoning. Examples of applications of the material in many fields.
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3 Credits |
Minimum Required Grade: C- | 3 Total Credits Required |
Writing Requirements
Rule: Pick 1 of the 2 courses below
Note: See Program Director for prerequisites, placement and advising.
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WRIT 101 - College Writing I
UM: Offered every term. Prereq., WRIT 095 or proof of passing score on writing diagnostic examination, referral by WRIT 095 instructor-SAT writing score at or above 440, MUSWA at or above 3.5, SAT/ACT essay score at or above 7, or ACT Combined English/Writing score at or above 18. Expository prose and research paper; emphasis on structure, argument, development of ideas, clarity, style, and diction. Students expected to write without major faults in grammar or usage. Credit not allowed for both WRIT 101 and COM 101. Grading A-F, or NC (no credit).
MC: Offered every term. Prereq., WRIT 095 or proof of appropriate SAT/ACT essay, English/Writing, writing section scores, appropriate MUSWA scores, or proof of passing scores on Writing Placement Exam). Expository prose and research paper; emphasis on structure, argument, development of ideas, clarity, style, and diction. Students expected to write without major faults in grammar or usage. Grading A-F, or NC (no credit).
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3 Credits |
Show Description |
WRIT 121 - Intro to Technical Writing
Offered every term. Course assumes a basic computer literacy. Appropriate score on placement test or consent of instructor. Introduction to technical writing situations with appropriate formats. Emphasis is on writing with document design and graphic placement introduced. Students are expected to write without major faults in grammar or usage.
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3 Credits |
Minimum Required Grade: C- | 3 Total Credits Required |
Computer Science Requirements
Rule: Pick 1 of the 2 courses below
Note: See Program Director for prerequisites, placement and advising.
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Show Description |
CAPP 156 - MS Excel
Offered autumn and spring. Prereq., CAPP 120; and M 090 or M 095. Emphasis on the use of workbooks and sheets to solve business problems. Includes projects relating to data and graphs/charts.
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3 Credits |
Show Description |
CSCI 172 - Intro to Computer Modeling
Offered autumn and spring. Prereq., M 090 or higher; or ALEKS Math Placement Test Score >2. Problem solving and data modeling using computer productivity software. Emphasis using spreadsheets and database for data analysis. Credit not allowed for CSCI 172, CRT 172, and CS 172
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3 Credits |
Minimum Required Grade: C- | 3 Total Credits Required |