Hospitality Management Certificate

Offered autumn and spring.  Basic double-entry accounting.  Emphasis on analyzing, journalizing, and posting transactions; trial balance, worksheet, financial statements, and adjusting/closing procedures, accounting systems, and cash control.

Offered autumn and spring.  Prereq., ACTG 101 with competency test score of 75% or better.  Expansion of ACTG 101 including receivables, inventories, plant and intangible assets, and expanded liabilities.  Includes partnerships, corporations, long-term liabilities, investments in debt and equity securities, and the statement of cash flow.

Offered spring. Designed to prepare employees and managers to meet customers’ expectations. Review of customer service philosophy and techniques. Services marketing, quality issues, service design and delivery, customer interaction systems, complaint handling and service recovery, customer relationships, loyalty management, and operations are addressed.

Introduction to foundations of dining room service and protocol. Includes techniques in dining room service. Personal hygiene, applied math, basic culinary terminology, beverage management, and table side cooking methods are practiced.

This course introduces students with an overview of the businesses in the hospitality industry, including hotel/lodging, restaurant, and travel/tourism. The course provides the history, present factors, and future trends that will affect the hospitality industry, as well as introductory practices in marketing, operations, economics, technology, and customer service.

This course introduces students to the different management responsibilities within hotel and lodging operations. Students receive instruction on the responsibilities and requirements of management in the areas of front desk management, security/maintenance, housekeeping, administration, and food/beverage.

Offered every term. Prereq. M 090 with a grade of B- or better, or M 095, or ALEKS placement >= 3, or ACT score of 22, or SAT score of 520. Systems of linear equations and matrix algebra. Introduction to probability with emphasis on models and probabilistic reasoning. Examples of applications of the material in many fields.

Offered every term. Introduction to the scientific study of behavior in humans and other animals. Credit not allowed for both PSY 100S and PSYC 100S.

UM: Offered every term. Prereq., WRIT 095 or proof of passing score on writing diagnostic examination, referral by WRIT 095 instructor-SAT writing score at or above 440, MUSWA at or above 3.5, SAT/ACT essay score at or above 7, or ACT Combined English/Writing score at or above 18. Expository prose and research paper; emphasis on structure, argument, development of ideas, clarity, style, and diction. Students expected to write without major faults in grammar or usage. Credit not allowed for both WRIT 101 and COM 101. Grading A-F, or NC (no credit). MC: Offered every term. Prereq., WRIT 095 or proof of appropriate SAT/ACT essay, English/Writing, writing section scores, appropriate MUSWA scores, or proof of passing scores on Writing Placement Exam). Expository prose and research paper; emphasis on structure, argument, development of ideas, clarity, style, and diction. Students expected to write without major faults in grammar or usage. Grading A-F, or NC (no credit).