will provide an online portal to request IT services and support, as well as self-help tools and content.
Central IT has taken on the role of leading software licencing management strategies by providing software asset management tools and resources to campus.
Software asset management is a business practice that involves managing and optimizing the purchase, deployment, maintenance, utilization, distribution and disposal of software applications within an organization.
Network and telephone chargebacks have constituted a significant part of Information Technology's operating budget for many years, but revenue has dropped 35 percent over the past three years as departments have discontinued telephone service in favor of personal cell phones and opted to have employees connect to the UM network wirelessly rather than through a hardwired network port. While those strategies helped units meet budget challenges, they did not produce overall savings for UM and had a detrimental impact on productivity and services.
A new funding model will rely on allocations from each sector. For FY18, those allocations will be based on historical data and predicted billing.