Cheryl Galipeau, Director

The Customer Relations Certificate prepares students to give customers what they expect and increase competitive advantage by creating a service culture, building and maintaining relationships, and developing customer service management systems. Core topics include verbal/nonverbal communication, navigating challenges, resolving conflict, and listening; managing interpersonal relationships and building teams; public relations, reputation management and trust in organizations to improve internal and external customer relationships. Emphasis in business, computers, communications, and exceptional service skills add to a student’s value as a customer relations professional. Customer Relations can be earned independently or combined with second-year curriculum toward an Associate of Applied Science degree in Administrative Management.

This certificate is offered fully online. Note: Second year A.A.S. curriculum is not available fully online. Graduates are prepared for work as customer service representatives and managers in a variety of industries.

Student Outcomes:

Upon completion of the program, students will:

• Formulate service policies for excellent customer service management
• Apply service-level decisions to develop staff, enhance customer loyalty, and deal with challenges and conflicts while serving both internal and external customers
• Demonstrate the workplace skills of effective communication (oral, written, nonverbal), problem-solving, managing interpersonal relationships and collaborating with teams, thinking critically, and leadership
• Ethically use research and the tools of technology to create and organize business documents efficiently, accurately, and artfully designed
• Understand, appreciate, and recognize opportunities of diverse populations and cultures

Related Job Titles:

• Customer Service Representative
• Customer Care
• Call Centers
• Client Relations
• Client Services
• Guest Services
• Information Clerk
• Receptionist